Terms and Conditions
Decalz.in Customer Service Number: +91 8883289721
Decalz.in provides its services to you subject to the terms and conditions set forth in this Agreement (the "Agreement"). In addition, when you use a Decalz.in service, you are subject to the rules, guidelines, policies, terms and conditions that govern such service, and they are incorporated into this Agreement by this reference. decalz.in reserves the right to change this Site and these terms and conditions at any time. Decalz.in reserves the right to deny access to anyone we believe has violated any of these terms and conditions. Accessing, browsing, using or otherwise placing an order on this site indicates your agreement to all of the terms and conditions of this agreement.
LICENSE AND SITE ACCESS
Decalz.in grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Decalz.in. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Decalz.in. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Decalz.in without express written consent. You may not use any meta tags or any other "hidden text" utilizing Decalz.in's name or trademarks without the express written consent of Decalz.in Any unauthorized use terminates the permission or license granted by Decalz.in. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Decalz.in many sites so long as the link does not portray Decalz.in, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Decalz.in logo or other proprietary graphic or trademark as part of the link without express written permission. Decalz.in has all the rights to take the necessary actions and damages due to your involvement / participation in any way on its own or by a group / people, intentionally or unintentionally in DoS / DDoS (Distributed Denial of Services).
RATINGS, COMMENTS & COMMUNICATION
Visitors may post reviews, photos and other content, send e-cards and other communications, and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious or objectionable to third parties and does not consist of software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any Card or other Content. You shall indemnify Decalz.in for any claims arising from content you provide that misleads the public or provides a misleading opinion about Decalz.in and its products (please refer to defective product section mentioned below). Decalz.in reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. When you post contentif you use Decalz.in or submit material, you grant Decalz.in a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media, unless we indicate otherwise. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you provide does not violate this Policy and will not cause injury to any person or entity; and that you will indemnify Decalz.in for any claims resulting from content you provide that misleads the public or presents a misleading opinion about Decalz and its products (please refer to the section on defective products referenced below). Decalz.in has the right, but not the obligation, to monitor and edit or remove any activity or content. Decalz.in assumes no responsibility and shall not be liable for any content posted by you or any third party.
This Agreement shall be governed by and construed in accordance with the laws of India. The place of jurisdiction shall be in Tamilnadu.
TRADEMARK, COPYRIGHT AND LIMITATION
This site is controlled and operated by Decalz.in. All material on this site, including images, illustrations, audio clips and video clips, is protected by copyrights, trademarks and other intellectual property rights owned and controlled by us or other parties who have licensed their material to us. You may not copy, reproduce, republish, upload, post, transmit or distribute this material in any way, including by e-mail or other electronic means, directly or indirectly, nor may you assist any other person to do so. Without the prior written consent of the owner, modification of the material, use of the material on any other website or networked computer environment, or use of the material for any purpose other than personal, non-commercial use is a violation of copyright, trademark and other proprietary rights and is prohibited. Any use for which you receive compensation, monetary or otherwise, is a commercial use for purposes of this clause. All other trademarks mentioned on Decalz.in or on the products and services provided by Decalz.in are the property of their respective owners. Decalz, the Decalz logo are registered trademarks of Decalz.
Decalz is not affiliated with Alienware, Apple, ASUS, Google, boat, Dell, HTC, Huawei, Lenovo, LG Electronics, LG, Microsoft, Motorola, Nintendo, OnePlus, Redmi, Samsung, Sony, Xiaomi, Blackberry, Infinix, Nokia, Realme or any other phone brands mentioned on the website. The use of brand names or trademarks is for identification and reference purposes only.
DESCRIPTION OF THE PRODUCT
Decalz.in tries to be as accurate as possible. However, Decalz.in does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by on Decalz.in is not as described, your sole remedy is to return it in unused condition.
If you find a defect in the skin (fit problems, adhesive problems, etc.), simply email us some pictures of the skins you received within 72 hours of receiving the shipment. After checking the same, we will provide a replacement after consulting with the buyer. The durability and fit of the skin largely depends on whether it was properly applied according to the instructions in the package. In some cases, the film may very likely leave residue on the device due to an inherent flaw or incorrect application procedure. This residue can be easily wiped off with a warm, damp cloth or glass cleaner. In such cases, Decalz will not be held responsible for any damage or compensation incurred. Besides delivering the best products, our top priority is to provide the best support to our customers. We are here for you 24/7 and will do everything we can to get the job done 'On Time". If you have any problems with the fit or printing of your order, the Decalz team will be happy to replace it with another. We have noticed that some people are voicing their concerns on social media in a way that defames the Decalz brand name without first discussing it with our team. We strongly condemn this and will take the necessary legal action against such behavior.
Except for the legal rights of withdrawal, you cannot cancel your order once you have placed it. Because Decalz products are custom-made, purchased products cannot be returned or exchanged. Refunds may be issued for products that are damaged prior to shipment, or for products that have a logo or other graphic that does not match the logo or other graphic you requested. If your product is damaged, please contact us immediately. You will not be able to cancel the order and request a refund once the order has been successfully placed and processed by the payment gateway. Refund requests will only be considered:
If the buyer does not receive the delivery of the ordered products within 15 days (in India) from the order date.
If www.decalz.in/ does not ship the ordered products.
If the destination of the shipment is not reached by the courier service contracted by us.
Refund requests will not be accepted for damaged products. We will exchange damaged products as soon as we become aware of them. No returns will be accepted if a customer wishes to return the product because they do not like it after delivery or feel that the product does not meet their expectations, as all products are custom made by us after receiving the order. No returns will be accepted if a customer wants to return the product due to minor design and color variations. There will always be some color variations between the products you see online and the products you have in hand. There are no refunds for packages returned without email confirmation. Decalz reserves the right to cancel any order received, including cancelations of promotional coupons or offers. Please note that shipping charges for international orders (outside India) do not include customs duties and other import charges. These charges must be paid by the customer and will not be refunded by Decalz. In such cases, if the customer wishes to cancel the order, the amount will be refunded after deducting the shipping charges + Rto charges.
If an order does not arrive at the shipping address provided at checkout within the recommended time frame, please use the Contact Information section and let us know. We will work with you to reship the item and ensure you receive the product you paid for. We do not offer refunds for undelivered items because once an item leaves our warehouse, delivery is out of our control. Refunds will not be issued in the following cases:
Incorrect or outdated shipping address.
After 3 failed delivery attempts by our courier due to incorrect address/contact information.
The package was refused by the recipient.
In such cases, the buyer is liable to pay INR 60 as RTO charges levied by the courier services for returning the products to our warehouse. The said product will then be resent with the updated details. No refund requests or design change requests will be accepted under these circumstances.
All emails regarding this matter should be sent to email@example.com
REPLACEMENTS FOR INCORRECTLY PLACED ORDERS
If you ordered the wrong product and want a replacement, you must return the original package to us in unused condition. Send us an email stating the reason for your return and include the necessary pictures of the product and the package you received for verification. Once we confirm your request, return the entire package to us. There will be no replacement for packages returned without email confirmation. Replacement shipment will be made after charging a return fee of Rs.120 per product (printed products and skins), which is to be borne by the customer. For products like laptops, MacBooks, skins (devices other than cell phones and earbuds), a return shipping fee of Rs.220 per product (printed products and skins) will be charged which is to be borne by the customer to reship the correct order. Once we receive your returned package, your refund will be processed within 1-2 business days. Once the refund is processed, it may take 6-7 business days to show up in your original payment source. In some cases, it may take 10-12 business days for the refund to be credited to your payment source.
CUSTOM IMAGE ORDERS
If the customer wants a specific wallpaperor image printed on the vinyl, the customer is responsible for any copyright or other intellectual property rights violations. Decalz assumes no responsibility for the confidentiality and possible misuse of uploaded images, however Decalz has done its best to protect the privacy of these images.
You agree to indemnify, defend and hold harmless Decalz.in, its officers, directors, employees, agents, licensors and suppliers (collectively, the 'Service Providers') from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any breach of these Terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.
DECALZ SUPPORT CONTACT
Any communication regarding cancelation of an order / replacement of an order / refund of an order should only be made via Decalz email ID firstname.lastname@example.org or the support contact number provided on our website (https://www.decalz.in) or Decalz's official Instagram handle @phonedecalz. Any communication through other wrong numbers/channels may result in theft or loss of personal information. Decalz is not responsible for any liability arising from such situations.
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